Policies

No Shows/Cancellation

As a reminder, our technicians are commission based pay only.

Last minute cancellations or No Shows result in lost time and income.

 

Failure to show for an appointment may result in a 50% service fee.

For short notice cancellations or No Shows, a credit card

must be given to hold for future appointments.

 

Please give 24 hours for cancellations to avoid being charged.

 

Refunds

No refunds on gift cards, retail items, salon or spa products, salon tools, clothing or boutique items.

We do not offer refunds on services.

 

Cell Phones/Gadgets

Please keep cell phones & gadgets on silent while in the salon & spa.

 

Deposits + Bridal/Spa Parties

50% Deposit required for parties or appointments 3 hours+.

Bridal/Spa Parties are required to have a written contract and 50% deposit to secure appoitments.

 

Children + Safety

Children under 12 cannot be left unattended without an appointment.

For the safety of the children & salon liabilty, Children are not allowed in the

salon & spa service area unless they have an appointment.

 

Spa Parties + Onsite Appointments

On site appointments must be arrange through the front desk. Employees are not

permitted to make arangements for on site parties/services privately. All employess are

employeed and insured through Texture Salon & Spa LLC. If you would like to make

arrangements for an onsite party or services, please call 6109980013.